At Code Web Solutions, we are committed to delivering high-quality digital products, including our dynamic QR menu generator. This refund policy is specifically applicable only to our QR Menu Generator and outlines the conditions under which refunds may be issued for QR Menu purchases, in accordance with Indian consumer protection laws.
1. Basic Policy for Digital Products
Due to the nature of our digital products—which are delivered instantly and cannot be returned or revoked—refunds are generally not applicable once access is granted or the QR menu is generated.
We encourage users to review product features carefully and, where available, use any free trial or demo before making a purchase.
2. Exceptions & Special Circumstances
- Billing Errors: In case, if you are charged incorrectly due to a technical fault (e.g., overcharged), you may contact us within 7 days to get full refund.
- Non-Delivery orTechnical Errors: In case, if you are unable to access or use the product due to a technical errors, you may contact us within 7 days to get the refund. Supporting documentation may be required.
3. Non-Refundable Situations
- Change of mind after purchase
- Accidental purchase
- Lack of technical expertise to use the product
- Dissatisfaction with features
4. Refund Request Process
To request a refund, email us at info@codewebsolutions.in within 7 days of purchase. Include:
- Your name and registered email
- Order/transaction ID
- Detailed explanation of the issue
- Supporting documentation (e.g., screenshots, generated qr codes, etc.)
We will respond within 3 business days. Approved refunds will be processed within 10–15 business days via the original payment method.
5. Grievance Redressal
Grievance Officer: Jay Thakker
Email: codewebsolutions1@gmail.com
Response Time: Within 48 hours of complaint receipt
6. Policy Updates
We reserve the right to modify this policy at any time. Updates will be posted on this page, and continued use of our services implies acceptance of the revised terms.
Disclaimer:"By purchasing our QR Menu, you agree to this refund policy. We appreciate your understanding and cooperation."